These terms of sale are concluded between Sud Equilibre, a company with a share capital of ten million Naira, headquartered in Abuja and registered with the Corporate Affairs Commission of the Federal Republic of Nigeria under number 7048796, hereinafter referred to as 'SUD EQUILIBRE LIMITED', managing the website www.alafialink.com, and any individual or legal entity wishing to make a purchase via the website www.alafialink.com, hereinafter referred to as 'the buyer'.

Article 1. Purpose

These terms of sale aim to define the contractual relationship between SUD EQUILIBRE LIMITED and the buyer, as well as the conditions applicable to any purchase made through the website www.alafialink.com. Purchasing a product via this site implies unreserved acceptance by the buyer of these terms of sale, which the buyer acknowledges having read prior to placing an order. Before any transaction, the buyer declares that the purchase of products on the site www.alafialink.com is not directly related to their professional activity and is limited to strictly personal use, and that they have full legal capacity to commit under these general terms of sale.
SUD EQUILIBRE LIMITED reserves the right to modify these terms of sale at any time to comply with new regulations or to improve the use of its site. Therefore, the applicable conditions will be those in effect on the date of the buyer's order.

Article 2. Products

The products offered are those listed on the website www.alafialink.com of SUD EQUILIBRE LIMITED, subject to availability. SUD EQUILIBRE.COM reserves the right to modify the product assortment at any time. Each product is presented on the website with a description of its main technical characteristics (capacity, use, composition, etc.). Photographs are as accurate as possible but do not bind the Seller. The sale of products presented on the website www.alafialink.com is intended for buyers residing in countries that fully authorize the entry of these products into their territory.
Alafialink excludes from sale on its platform any product whose public sale is prohibited under Nigerian law.

Article 3. Prices

The prices listed on the product pages of the online catalog are in US Dollars ($) excluding taxes. Orders placed on the website www.alafialink.com and intended for delivery within Nigeria are subject to VAT at the applicable rate. Any change in the VAT rate may be reflected in the product prices. SUD EQUILIBRE reserves the right to modify its prices at any time, provided that the price listed in the catalog on the day of the order will be the only one applicable to the buyer. The indicated prices do not include delivery charges, which are billed in addition to the price of the purchased products based on the total amount of the order.

Article 4. Orders and Payment Terms

Before placing any order, the buyer must create an account on the website www.alafialink.com. The account creation section is directly accessible from the side menu bar. Each time they visit, if the buyer wishes to place an order or view their account (order status, profile, etc.), they must log in using their information. SUD EQUILIBRE offers the buyer the option to order and pay for products in several steps, with three payment options to choose from:

• Payment via Mobile Money: The buyer selects the products they wish to order in the 'cart', modifies them if needed (quantities, references...), verifies the delivery address or enters a new one. Then, the shipping fees are calculated and presented to the buyer, along with the carrier's name. Next, the buyer chooses their preferred payment method. Finally, the last step allows them to review all the information, read and accept the present terms and conditions by checking the corresponding box, and confirm the order by clicking the 'Confirm my order' button. This final click constitutes the definitive conclusion of the contract. Once validated, the buyer receives an order confirmation. The processing and fulfillment of the order only begin after the actual payment is made.
• Payment via Bank Transfer: The buyer selects the products they wish to order in the 'cart', modifies them if needed (quantities, references...), verifies the delivery address or enters a new one. Then, the shipping fees are calculated and presented to the buyer, along with the carrier's name. Next, the buyer chooses the payment method: 'Bank transfer'. Finally, the last step allows them to review all the information, read and accept the present terms and conditions by checking the corresponding box, and confirm the order by clicking the 'Confirm my order' button. This final click constitutes the definitive conclusion of the contract. Once validated, the buyer receives an order confirmation. To complete the payment and trigger the processing of the order, the buyer must contact their bank to transfer the corresponding amount to the AlafiaLink bank account, whose details will be communicated to the buyer. Once the transfer is received, the order will be processed, and the buyer will be informed by email. Sud Equilibre will ship the products no earlier than 2 business days after receiving the transfer, subject to availability of funds.
• Secure payment by PayPal or credit card: (via the PAYPAL system): The buyer selects the products they wish to order in the 'cart', modifies them if necessary (quantities, references...), verifies the delivery address or enters a new one. Then, shipping costs are calculated and presented to the buyer, along with the carrier’s name. Next, the buyer chooses their preferred payment method: 'Payment via PayPal'. The next step proposes that they review all the information, read and accept the current general terms and conditions by checking the appropriate box, then confirm their order by clicking on the 'Confirm my order' button. Finally, the buyer is redirected to the secure PAYPAL interface to safely enter their PayPal account or personal bank card details. If the payment is accepted, the order is recorded and the contract is definitively concluded. Payment by PayPal account or bank card is irrevocable. In the case of fraudulent use, the buyer may request the cancellation of the card payment; the paid amounts will be re-credited or refunded. The cardholder is not liable if the disputed payment is proven to have been made fraudulently and remotely without the physical use of the card. To obtain a refund of the fraudulent debit and any related bank fees, the cardholder must contest the charge in writing to their bank within 70 days of the transaction, or up to 120 days if their contract allows. The debited amounts are refunded by the bank within a maximum of one month after receiving the written dispute. No refund fees can be charged to the cardholder. Confirmation of an order implies acceptance of these terms of sale, acknowledgment of full understanding, and waiver of one's own purchase conditions. All data provided and the recorded confirmation shall serve as proof of the transaction. If the buyer has an email address and has provided it on their order form, Sud Equilibre will send an order confirmation via email. To contact Sud Equilibre, the buyer may write to: Flat TE1 Lake view Phase 1 Jabi ABUJA; or email: contact@sudequilibre.com, or call: +234 099065954155.

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Sud Equilibre retains full and complete ownership of the sold products until full payment of the price, including fees and taxes.

Article 6. Right of Withdrawal

The buyer has a period of fourteen working days from the delivery of their order to exercise their right of withdrawal and return the product to the seller for an exchange or refund without penalty, except for return shipping costs.

Article 7. Delivery

Deliveries are made to the address indicated on the order form, which must be within the agreed geographical area. Orders are delivered by our partner courier services, with tracking and delivery without signature. Delivery times are given for information purposes only; if they exceed thirty days from the order date, the sales contract may be terminated and the buyer refunded. Sud Equilibre may provide the buyer with a tracking number by email. Delivery is made to the counter of our partner courier. The buyer must check, in the presence of the courier representative, the condition of the packaging and its contents upon delivery. In case of damage during transport, any claim must be made to the carrier within three days of delivery.

Article 8. Warranty

All products provided by Sud Equilibre benefit from the legal warranty provided by community regulations. In case of non-compliance of a sold product, it may be returned to Sud Equilibre, which will accept it, exchange it or refund it. All claims, exchange or refund requests must be made by mail to the following address: Sud Equilibre, Flat TE1 Lake View PHASE 1 JABI ABUJA Nigeria, within thirty days after delivery.

Article 9. Liability

In the distance selling process, Sud Equilibre is only bound by an obligation of means. It cannot be held liable for damage resulting from the use of the Internet network such as data loss, intrusion, virus, service interruption, or other unintentional issues.

Article 10. Intellectual Property

All elements of the AlafiaLink website are and remain the intellectual and exclusive property of Sud Equilibre. No one is authorized to reproduce, exploit, or use in any form, even partially, any elements of the site, whether photos, logos, visuals, or texts.

Article 11. Personal Data

Sud Equilibre commits to preserving the confidentiality of the information provided by the buyer, which they may transmit for the use of certain services. All information concerning them is subject to legal provisions. As such, the user has the right to access, modify, and delete their personal information. They can make such a request at any time by mail to the following address: Sud Equilibre, Flat TE1 Lake View PHASE 1 JABI ABUJA Nigeria.

Article 12. Dispute Resolution

These terms and conditions of distance selling are subject to the legislation of the Federal Republic of Nigeria and the legal provisions of the ECOWAS community. Only chats and interactions made through the AlafiaLink platform are taken into account in case of dispute. Customers are therefore strongly advised to communicate with the seller exclusively via the platform's messaging system.